Your Seminar Instructors
Our seminars are presented by experienced instructors who work in many facets of the insurance industry. Some of our instructors come to us from the fields of law, dispute resolution, sales and marketing, and adult education. Regardless of their backgrounds, they share their extensive knowledge and experience to provide you with practical and relevant continuing education.
Brandi Anfield, CAIB has been in the insurance industry since 1998 and is the Personal Lines & ICBC Supervisor at Fawcett Insurance Agency in North Vancouver. She began her career as an Autoplan road runner and moved on to various office positions, including management at multiple brokerages. Then, after 10 years, she decided to make personal lines her specialty. She’s passionate about education and loves to provide brokers with refreshing and informal seminars, where open dialogue and participants’ opinions are important and valuable. Brandi has been presenting IBABC seminars since 2013.
Dr. Jane I. Baker is legal counsel with Singleton Reynolds, practicing in the area of civil litigation with an emphasis on construction, municipal and professional liability, and environmental matters. She is a member of the Construction and Infrastructure, Insurance, Commercial Litigation and Professional Liability Law Groups, and is the Co-Chair of the firm’s Conflicts Committee. She has experience in complex large litigation matters, including class actions, precedent setting coverage disputes, and environmental claims. She represents a variety of clients as defense counsel, and, in addition, acts as coverage counsel for both insurers and others. Jane also represents contractors in a broad variety of matters.
Nick Batistic is a retired insurance broker who started in the insurance industry in 1963. During his career, he performed underwriting, claims and field work with both national and international insurers. He moved to the brokerage side of the business in 1983, and spent over ten years as an account executive with a leading international brokerage. His final role was with Integro Insurance Brokers in downtown Vancouver. Nick specialized in commercial lines, including technology risks. He’s been presenting seminars for IBABC since 2003.
Brian Cook, FSR-B, Elec. is founder and president of PowerCheck, the leading electrical examination company of older homes for the Canadian insurance industry. Over the past 15 years, PowerCheck has conducted electrical examinations in thousands of homes. Brian has an in-depth knowledge of and is keenly interested in electrical safety. He’s a licensed electrical contractor and a registered Field Safety Representative. With 40 years’ experience in the field, he has accumulated a wealth of data about where electrical fire hazards exist in houses, both old and new. In 2013, Brian was awarded the Lieutenant Governor Safety Award from the BC Safety Authority for his work in electrical-risk mitigation for the insurance industry. He’s been presenting seminars and webinars for IBABC since 2009.
Alex Eged, BA, LLB is a partner with Richards Bell Sutton LLP in downtown Vancouver. He has over 25 years of litigation experience, and his practice is focused on insurance, construction and corporate commercial law. As a litigator, he has handled complex multi-million dollar matters, many of which have proceeded through both trial and appeal. He routinely advises clients on pre-litigation matters such as risk management, contractual rights and obligations and resolution of disputes. Alex has conducted trials as Crown Counsel on behalf of the Attorney General of British Columbia and as counsel for numerous individuals, partnerships and small to large provincial, national and multinational corporations. He has appeared before all levels of British Columbia courts as well as Alberta and Ontario superior courts. He also has extensive experience with judicial settlement conferences and other forms of alternate dispute resolution including mediation, arbitration, and party-to-party negotiations.
Mario Fiorino, BA, LLB, MED is senior legal counsel for the Insurance Bureau of Canada, and is secretary and coordinator of the National Claims Committee. As a lawyer, author and educator, Mario has worked with insurance professionals (insurers and brokers) in all Canadian jurisdictions, the United States and Australia on technical, organizational development and change management issues. He has been presenting courses and seminars for IBABC since 2002.
Debra Fitzsimmons, CAIB has been in the insurance industry for over 25 years, and is currently a marine-insurance broker with Western Financial Group. She began her career on the front lines of a large Prince George insurance brokerage as an Autoplan agent and then quickly moved into personal lines. A former IBABC board member, Debra has been authoring, editing, and facilitating courses and seminars for IBABC since 2005.
Alan Kavanaugh, BA, CRM, CCPI is Director of Loss Control & Risk Management at Noratek Solutions Inc. in Prince George. Since 1986, Alan has provided risk-management services to pulp mills, sawmills, school districts, school divisions, and municipalities throughout western Canada. He has specialized training and experience in fire-protection system analysis, playground audits, and in developing fire-safety plans. Before working with Noratek, Alan worked at Suncorp Valuations, RMS, as an independent risk-management consultant, as a loss-prevention engineer with Lumbermen’s Underwriting Alliance and, prior to that, he was a tank-troop commander in the Canadian Armed Forces. He’s been presenting seminars for IBABC since 2010.
Laura Knight is an insurance broker, educator, and author. She started her career in the general-insurance industry in 1991 as an Autoplan broker. Within a relatively short time, she was promoted to Autoplan supervisor and trainer, and later became a general-lines manager. As a broker, Laura has been highly successful in various roles. She’s been a personal and commercial lines producer, a brokerage branch manager, a CSR for high value clients, and a brokerage staff trainer and mentor. Laura is a past-president of the Victoria Insurance Broker’s Association (VIBA), and a former executive committee member of IBABC. She began teaching licensing courses and seminars for IBABC in 2014.
Michael Mesic, BA, FCIP, CAIB, ACS started his insurance career in 2001 as broker. He then moved to the insurer side and currently works in the claims division at Peace Hills General Insurance. Michael has a Bachelor of Arts degree from the University of Victoria, and has the FCIP, CAIB, and ACS designations. As owner and president of Ensure Training & Education, he’s also actively involved in providing preparation courses for CAIB and Fundamental exams.
Evan Miles, BA, CIP is a senior claims consultant with Reliance Insurance Agencies. He was born on the prairies, raised in Edmonton, and moved to B.C. over 30 years ago. While in Alberta, Evan spent 17 years in the Fire Services. After 10 years of active firefighting, he moved into Fire & Arson Investigations where he eventually reached the rank of Assistant Fire Marshall, then Deputy Fire Chief. Most firefighters have a part-time job and, in Evan’s case, he owned and operated a private investigation agency for over 10 years. He also dabbled in driver education. Over the past 30 years, he has worked as an independent claims adjuster, a staff adjuster, an examiner and litigation manager, and as multiple branch manager of a large independent adjusting firm. He’s been facilitating seminars for IBABC since 2008.
Matthew Milne is an associate in Singleton Reynolds’ Insurance and Construction Law Groups, specializing in insurance defence and coverage work, most often in the construction context. Matthew completed his Juris Doctor at the University of Toronto Faculty of Law in 2017, where he was involved in pro bono employment and housing law matters. Returning home to Vancouver, Matthew articled with Singleton Reynolds and has developed a practice representing project proponents and insurers throughout the course of construction and following project completion. He has represented clients at all levels of court in British Columbia.
Jo Anne Mitchell, CIP is founder and operator of Effective Training & Communications Plus (E.T.C. Plus). Based in Oliver, B.C., Jo Anne has over 35 years’ experience in the insurance industry, including commercial lines and farms. A seasoned facilitator, she has trained thousands of insurance professionals across Canada. Jo Anne’s insurance career spans both a brokerage and company background, giving her a unique insight into the training needs of both groups. She has been presenting seminars and webinars for IBABC since 2006, and has contributed several articles to our HyperArticles program.
Juanita Morris, CRM, FCIP is President and CEO of Triple-R Corporate Risk Analysis Inc. She has over 30 years’ experience in the insurance industry, having worked for several major brokerages and an international insurer. As a risk-management consultant, Juanita has experience with virtually all types of industries, including manufacturing, transportation, government, non-profit organizations, construction, hospitality, and professional services. Her specialty is complex accounts and risk management services for large multi-location clients. Juanita has achieved numerous insurance-industry designations, including CAIB, CIP, FCIP, and CRM. She also received the Underwriter of the Year award in 2009, and the Yvonne Hobbins Award for Academic Excellence in obtaining her FCIP in 2009. She’s presenting webinars for IBABC for the first time in 2020.
Melanie Needham, CIP, CRM is an insurance-industry consultant and educator. Based in Mt. Forest, Ontario, Melanie entered the insurance industry in 2000. She worked for the Economical Insurance Group as a commercial analyst, and now trains all levels of the Economical’s staff and prepares their course materials. She also teaches CIP courses and the Registered Insurance Brokers of Ontario licensing course. Melanie has completed both her CIP and CRM designations, and is in the final stages of completing her FCIP. In 2009, she obtained her Adult Teacher/Trainer certification with Conestoga College, and has twice won the IIO-Conestoga chapter Instructor of the Year Award. She also does much volunteer work within and outside of the insurance industry. She’s been facilitating webinars for IBABC since 2017.
Krista Prockiw, BEd, LLB is an in-house legal counsellor with ICBC. Previously, she was an associate with a prominent Vancouver law firm where she was a member of its insurance practice group. Her legal experience and expertise includes a wide variety of insurance matters, including personal injury, product liability and professional indemnity claims. She has also acted as associate editor of the Canadian Journal of Insurance Law. Krista obtained a Bachelor of Education (Secondary) from the University of Alberta in 1993 and, after graduation, taught English in Japan. Following her return to Canada, she obtained her Bachelor of Laws degree from the University of British Columbia in 1998 and was called to the Bar of British Columbia in 1999. She has been presenting seminars for IBABC since 2004.
Carolyn Rennie, MSc. is currently an underwriter with Cansure Underwriting in Salmon Arm. Prior to this she worked as a senior personal-lines broker at HUB international. Carolyn has a background in meteorology, with a Master’s of Science degree in Meteorology and a Certificate of Geographic Information Systems. Originally from Toronto, she was introduced to the insurance industry in 2014 while managing CatIQ, a company that analyzes insurance losses and natural catastrophes. Before that she worked for Environment Canada’s National Radar Program. At CatIQ, Carolyn presented many webinars to insurance companies on how to use mapping tools and analysis to compare insurance losses. Her passion for providing education grew even further when she hosted a Canadian Catastrophe Conference for two years. Carolyn is facilitating webinars for IBABC for the first time in 2019.
Nikta Shirazian, LLB is a civil litigator with Lindsay LLP in Vancouver. She practices primarily in the area of insurance law. Nikta has experience in insurance-defence claims relating to construction law, property damage, product liability, professional liability, motor vehicle accidents, and personal injury. She also maintains a subrogation practice relating to property damage, product liability, and construction law. Nikta joined Lindsay LLP as an articled student after completing her law degree at Thompson Rivers University in Kamloops. She was called to the Bar in 2017. Nikta will be co-presenting webinars in association with IBABC for the first time in 2020.
John R. Singleton, Q.C., C.Arb is managing partner of Singleton Reynolds and a principal legal figure in the country’s construction industry. He founded the firm in Vancouver in 1982. As managing partner, John has acted as counsel in precedent-setting cases involving insurance, construction, liability and environmental matters. He offers extensive experience in major infrastructure projects and public-private partnerships, as well as complex commercial disputes. John is also an accomplished mediator and arbitrator. He earned the chartered arbitrator designation (C.Arb) from the ADR Institute of Canada, and over the past decade has served as fairness advisor on more than 70 infrastructure projects, ranging from the construction of hospitals and hydro energy enterprises, to the building of the RCMP headquarters in Surrey, B.C. He has dedicated significant time to sharing his knowledge through academia and professional journals. He is an adjunct professor of law at the University of British Columbia and the Thompson Rivers University, and was a visiting lecturer at Stanford University’s law school.
Scott Urquhart, BA, LLB is a partner of Sound Law LLP, where he represents clients in personal injury claims, insurance coverage matters, complex multi-party property claims, commercial disputes, and fraud claims. He has successfully represented his clients, including corporate parties, insurance companies, their insureds, and individuals before all levels of BC’s courts, the BC Human Rights Tribunal, and the Workers Compensation Appeal Tribunal. Scott has a Bachelor of Arts, a Bachelor of Education, and a Bachelor of Laws from the University of British Columbia, and was called to the bar in 2006. He has been presenting webinars for IBABC since 2017.