Producer Administrator & Customer Service Representative - Abbotsford

Producer Administrator & Customer Service Representative  

 Join Our Growing Team!  

 We are currently seeking an individual with a Level 2 general insurance license to join our team. This is a full-time position.  

 Valley-Wide Insurance Services is a rapidly growing general insurance brokerage with two locations in Abbotsford. We provide all lines of insurance products to individual and corporate clients in BC. Our team is customer-focused and dedicated to being the leader in customer service.  

   The successful candidate will hold an active general insurance license, with a minimum of 2 years experience in a brokerage servicing customers in all lines (Personal & Commercial Lines as well as Autoplan).  

 This individual will be service oriented, self-motivated, willing to learn and flexible. Possesses a good working knowledge of applications such as Word, Excel, Outlook & Basic customer management systems such as Power Broker and Autolink and be technologically inclined.      

 Responsibilities Include:  

  • Focus on administration of producer book of business and office house accounts
  • Providing superior client service for all lines of insurance policies and ICBC
  • Keep current on underwriting rules and workflow processes
  • General reception to telephone and clients in office as necessary
  • Input and maintain client database and client files
  • Process insurance applications, binders & certificates and ICBC transactions
  • Track new business process to completion
  • Analyzing renewals, negotiating with insurance companies and remarket existing insurance policies where necessary
  • Resolve client questions/problems (or refer to producer if appropriate)
  • Process client endorsements and change requests (address, banking changes, etc)
  • Involvement calendar administration and managing correspondence on behalf of producer
  • Other administrative duties as requested and required

 What we Offer:  

  • Competitive wage
  • Group benefits plan including extended medical and dental

 Level 2 General Insurance License Required but an experienced Level 1 will be given consideration.  

 To apply, please forward your resume to