We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.
Our people are:
- Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
- Empowered with a sense of accountability and autonomy to take ownership of their work.
- Treated with respect and act with integrity by putting clients, colleagues, and community first.
- Recognized for their achievements and celebrate festivities, big and small, to make work fun.
We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.
Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.
CLIENT ADVISOR, COMMERCIAL INSURANCE, REAL ESTATE
This isn’t just another insurance job—it’s a fast-moving, client-facing, high-impact opportunity supporting two of our client executives. You’ll be the powerhouse behind key renewals, and elevated client experiences. If you thrive under pressure, stay cool in the chaos, and love keeping high-level operations running smoothly, we want to hear from you.
MAIN RESPONSIBILITIES:
- Partnering closely with our Client Executives to execute ambitious growth strategies
- Navigating a fast-paced, constantly changing environment with ease and confidence
- Leading the full renewal cycle—marketing, underwriting negotiations, and spotting cross-sell opportunities
- Preparing high-quality new business proposals and submissions
- Assisting in the collection of outstanding receivables
- Maximizing retention of existing book
- Supporting existing clients with their new business needs, as required
- Understanding and promoting risk management services
- Supporting high-level executives on various strategic and administrative tasks
- Providing claims support, generating invoices, and maintaining account files within EPIC, our broker management system
- Handling other tasks and challenges as they arise—you’re the go-to when things get busy
- Delivering best-in-class service grounded in our values:
- Commit to Excellence
- Take Ownership
- Put People First
- Make Work Fun
LOCATIONS AND STATUS:
Victoria, BC
Permanent, Full-time (35 hrs/week)
QUALIFICATIONS:
- Level 2 BC Broker License
- 5+ years of insurance experience, including 2+ in commercial insurance
- Knowledge of the Strata Property Act is a strong asset
- Experience with EPIC is a bonus
- Self-starter attitude with the ability to manage time and tasks independently
- Comfortable working beyond standard hours when needed—you get the job done
- Progress toward CAIB/CIP designations strongly encouraged
- Enthusiastic about collaboration and fostering a high-performing team culture
- Tech-savvy with the skills to streamline tasks and leverage tools for efficiency
- Strong grasp of Microsoft Office (Word, Excel, PowerPoint)
VALUES & COMPETENCIES:
- Natural relationship builder—clients trust you, teams rely on you
- Spot growth potential and act on it
- You welcome coaching and offer mentorship in return
- Sharp judgment, smart problem-solving, and a calm presence under pressure
- High standards, follow through, and never leave things hanging
- Passionate about delivering an unforgettable customer experience
- Embody integrity, professionalism, and a drive to grow
Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 60 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, and $1.3 billion in gross written premium, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.
Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.
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