The Opportunity
Kensington Insurance is seeking a passionate and highly-motivated Insurance Advisor to join our busy Burnaby location. In this client-facing role, you’ll provide exceptional customer service and expert insurance advice to both new and existing clients. Experience in ICBC and Personal Lines is preferred, but we’re happy to train the right candidate.
Key Responsibilities
- Promote, sell, and service insurance products to meet client needs and business goals
- Assist with walk-in ICBC clients with transactions and inquiries
- Manage a book of business, ensuring timely renewals, endorsements, and cross-sales
- Respond to client inquiries and phone calls professionally and promptly
- Liaise with ICBC, insurers, and clients to process new business, renewals, and endorsements accurately
- Identify cross-selling and coverage enhancement opportunities
- Research and analyze data to recommend appropriate coverage and prepare documentation
- Issue policies, certificates of insurance, binders, and other required documents via company portals
- Maintain ICBC stock, client files, and administrative records
- Handle incoming and outgoing mail/courier and distribute company materials
- Provide claims support and follow-up to ensure client satisfaction
- Participate in team meetings and company initiatives
- Provide back-up support for colleagues and other departments as required
- Perform administrative tasks as required
About You
- Level 1 insurance license required; Level 2 preferred
- Minimum 1 year of ICBC and Personal Lines experience preferred
- Excellent command of English, verbal and written
- Strong knowledge of insurance products, ICBC procedures, and brokerage software (e.g., TAM)
- Proficient in office software, portals, and communication tools
- High school diploma or equivalent
- Exceptional customer service and communication skill
- Detail-oriented with strong organizational abilities
- Capable of prioritizing tasks and meeting deadlines
- Analytical thinker with problem-solving silks
- Adaptable, team-player with a positive, professional attitude
- Willing to work flexible shifts
- Fluency in Cantonese and Mandarin is an asset
We are Proud to Offer
- Competitive salary with potential commission
- Tuition reimbursement for education
- Training and career development opportunities
- Dental and vision coverage
- Disability (STD/LTD)
- Extended health care
- Life insurance
- Employee Assistance Program
- Optional Critical Illness
About Us
Kensington Insurance is proud to be part of the InsureBC Group; one of the largest Brokerages in British Columbia. With over 100 offices worldwide and approximately 1000 employees, we offer a dynamic and forward-thinking work environment. In 2017, we launched one of BC’s first online digital agencies, allowing customers to purchase a wide range of insurance products online.
We want to hear from you!
Email your resume and specify the position you’re applying for, to fchan@insurebc.ca
We appreciate all applications, however only shortlisted candidates will be contacted. No phone calls please.
Applicants must be legally eligible work in Canada. This posting will remain open until the position is filled.
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