Customer Service Representative/Insurance Advisor

JOB DESCRIPTION

  • Answer Client telephone inquiries through phone and email.
  • Answer Broker & Dealer telephone inquiries through phone and email.
  • Answer Claims related inquiries through phone and email.
  • Provide customer service.
  • Daily administrative tracking for policy changes, cancellations, claims, payment tracking and other related tasks.
  • Examine files or documents to obtain information and post or attach information to claim file.
  • Review policy wordings to determine coverage.
  • Maintain records, telephone logs, reports, and files.
  • Ensuring claims are settled effectively, efficiently, and fairly.
  • Resolving customer complaints.

THE IDEAL CANDIDATE WILL HAVE:

  • Insurance Agent Level 1 or 2 license.
  • Outstanding mathematical, statistical, and problem-solving skills.
  • Uses active listening and questioning skills to understand issues and needs.
  • Exceptional communication and interpersonal skills.
  • Computer proficiency with Microsoft Office products including Word, Excel and Outlook.
  • Experience and ability to navigate a claims management system.
  • Demonstrated ability to maintain confidentiality and to exercise discretion.
  • The ability to work independently in a high-pressure environment.

Job Types: Full-time, Permanent

Pay: $20.00-$30.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • RRSP match
  • Vision care

Schedule:

  • 8 hour shift
  • Weekends as needed

Ability to commute/relocate:

  • Abbotsford, BC: reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (required)

Licence/Certification:

  • Level 1 or 2 Insurance License (required)

Work Location: In person


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