JOB DESCRIPTION
- Answer Client telephone inquiries through phone and email.
- Answer Broker & Dealer telephone inquiries through phone and email.
- Answer Claims related inquiries through phone and email.
- Provide customer service.
- Daily administrative tracking for policy changes, cancellations, claims, payment tracking and other related tasks.
- Examine files or documents to obtain information and post or attach information to claim file.
- Review policy wordings to determine coverage.
- Maintain records, telephone logs, reports, and files.
- Assist in day-to-day claims operations and ensuring performance standards are met.
- Ensuring claims are settled effectively, efficiently, and fairly.
- Resolving customer complaints.
THE IDEAL CANDIDATE WILL HAVE:
- Insurance Agent Level 2 license or CIP designation.
- One to two years of leadership experience.
- One to three years of adjusting experience.
- Outstanding mathematical, statistical, and problem-solving skills.
- Uses active listening and questioning skills to understand issues and needs.
- Exceptional communication and interpersonal skills.
- Computer proficiency with Microsoft Office products including Word, Excel and Outlook.
- Experience and ability to navigate a claims management system.
- Demonstrated ability to maintain confidentiality and to exercise discretion.
- The ability to work independently in a high-pressure environment.
Job Types: Full-time, Permanent
Pay: $25.00-$35.00 per hour
Benefits:
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Abbotsford, BC V2S 2E6: reliably commute or plan to relocate before starting work (required)
Experience:
- Adjusting: 3 years (preferred)
Licence/Certification:
- Level 2 Insurance License or CIP designation (required)
Work Location: In person
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