About Us:
KRG Insurance is part of the The InsureBC Group; one of the largest insurance broker networks in British Columbia with over 95 locations. We currently employ approximately 1000 employees in a variety of disciplines, including Insurance, Sales, Finance, Information Technology, Accounting, Human Resources, and Administration.
We offer a positive work environment, solid opportunity for personal growth as well as a competitive compensation package.
The Role:
We are looking for a full-time strong and knowledgeable Branch Manager for our office located in Vancouver. The successful candidate will be tasked with supervising our office and helping it grow in all aspects of Personal Lines, Commercial Lines, and Autoplan. As Branch Manager you will be in charge of the day-to-day operations including recruiting, coaching, and assisting to grow the book of business. If you have management experience, are self-driven, with a passion for delivering outstanding service, we want to hear from you!
Specific Responsibilities include, but not limited to:
Management:
- Manages office and issues concerning staffing, scheduling, performance management, training, mentoring, employee recognition, procedures, and development;
- Ensures performance appraisals are completed and administered for each direct report in a timely manner and takes appropriate measures are in place if employee’s performance is not meeting expectations;
- Keeps staff informed any work-related updates and industry regulated changes or information;
- Provides ongoing coaching for staff, assisting in building rapport and deepening customer relationships;
Customer Service:
- Manages expectations for exceptional customer service;
- Resolves customer inquiries and complaints in a timely manner;
- Communicates InsureBC’s position on regulations, policies, and procedures;
- Maintains a strong focus on customer retention;
Operations:
- Directs, controls, and/or delegates the daily operations to include the management of security procedures, audit control, end of day reporting, physical branch maintenance, and adherence to policies and procedures;
- Assumes responsibility for proper branch and closing procedures;
- Maintenance and growth of Book of Business;
Community Involvement:
- Creates a partnership with the community and with others in the InsureBC Group, promoting a positive image of the company.
Qualifications:
- Level 2 insurance license
- 5 years of Personal Lines experience
- 3 years of Autoplan experience
- Commercial Lines knowledge/experience an asset
- Prior management experience considered an asset
- A positive, team-focused attitude
- PowerBroker experience considered an asset
- Strong computer skills required
Benefits:
- Dental and vision care
- Disability insurance (STD/LTD)
- Extended health care
- Life insurance
- Employee Assistance Program
- Optional Critical Illness
How to Apply:
Please email your resume, along with the role, and location you are applying for to careers@insurebc.ca
We thank all applicants for their interest in InsureBC, however only short-listed candidates will be contacted. No phone calls please.
To be considered for this role, applicants must be able to legally work in Canada for our company. This posting will be up until filled.
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